I did not get my second bucket due to store cashier negligence

I bought a pay it forward bucket yesterday the 17/05/2026 at your Westgate mall store ,the cashier gave me the bucket Abe shoved my till slip into the bag where the chicken was in the steam of the chicken destroyed my qr code so I could not scan it to get my link for my second bucket. I called the store this morning a lady said she will call me back which she did not I called back to find out what the feedback was a lady with name Nicole said my email was not sent to head office like I was informed, I was also told I must not get my hopes up to get my second bucket, what customer service is that, I am very disappointed and want what I paid for... I am a good customer of Hungry Lion.