SS
Shwetha S
1 reviews | Active since May 2026
14 May 2026, 19:37
Hungry lion Umzinto -Unable to Redeem a mobile coupon . Unfriendly service from the manager .
Went in to the Hungry Lion branch in Umzinto and was highly disappointed. I had a voucher to redeem for an ice cream and the teller was unable to help me . He then called another teller and she was unable to assist me . They called the manager Sakhile who said that the voucher was USED !!! I have not used the voucher . He informed me that there’s nothing that he can do from his side . Left hungry Lion extremely dissatisfied with the service . The manager did not even bother to greet !!
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Hungry Lion's replyOfficial
15 May 2026, 09:18Good day Shwetha,
Thank you for bringing this matter to our attention.
We sincerely apologise for the disappointing experience you encountered at our Hungry Lion Umzinto branch. We understand your frustration regarding the voucher redemption issue and the level of service you received from the team in store.
Please be assured that your feedback regarding the assistance provided, as well as your interaction with the manager, Sakhile, has been noted and will be escalated to the relevant management team for further review.
We value your support and regret that your visit did not meet the service standards we aim to provide to our customers.
Kindly provide us with the voucher details or a screenshot of the voucher so that we may further investigate the matter and assist you accordingly.
Reference Number: HL-2751
Thank you for your feedback and understanding.
Kind regards,
Hungry Lion's reply15 May 2026, 09:18
Official
Good day Shwetha,
Thank you for bringing this matter to our attention.
We sincerely apologise for the disappointing experience you encountered at our Hungry Lion Umzinto branch. We understand your frustration regarding the voucher redemption issue and the level of service you received from the team in store.
Please be assured that your feedback regarding the assistance provided, as well as your interaction with the manager, Sakhile, has been noted and will be escalated to the relevant management team for further review.
We value your support and regret that your visit did not meet the service standards we aim to provide to our customers.
Kindly provide us with the voucher details or a screenshot of the voucher so that we may further investigate the matter and assist you accordingly.
Reference Number: HL-2751
Thank you for your feedback and understanding.
Kind regards,