SB
Shane B

1 reviews | Active since Mar 2023

01 Feb 2024, 11:56

Hungry lion selling Mouldy bread, items not available and you wait a very long time.

I ordered a King Feast and they told me I had to wait for 30 minutes. I was okay with that since I needed to go to Shoprite but they told me before I left that they're out of coleslaw. The lady asked me I'd accept mash & gravy as a replacement and I said its fine. I returned 30 minutes later, waited a few minutes for my order to be called. When I collected my order they now said that they're out of mash & gravy and replaced it with 2 dippa sauces. I told them that's not a fair alternative as a dippa is R4,90 and a coleslaw is R13,90 so I'm being shortchanged. The cashier went to speak to the regarding the price differential and whether she can add more to make it fair. The manager's response was they'll make me mash & gravy. Its now 50 minutes later and I'm still waiting. This hungry lion is very poorly managed as there's forever something. I couldnt get hot flavoured chicken because they didnt have that either. I buy here often but its getting out of hand. The manager won't face me because she's had to apologise far too many times and now she send the poor cashier to face me. I'm at Hungry Lion Twin City Mall in Bloemfontein.

Upon arrival at home I found that there was mould as in fungus on one of the mini loaves and you sould clearly see the others were fresh because the bread was breaking up and just reheated. How do you serve mouldy bread. I reported it via their whatsapp line and nothing came of it. I took the mouldy bread back to the manager and she offered to give R10 or replace the mini loaf. This was the day after work and I asked her what she expects me to do with a mini loaf? Hungry lion did eventually call me and said they'll escalate it to management so that it doesn't happen again. At this point I'm thinking of taking my complaint to department of health. Image one my kids consuming that fungus on their bread?

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Replies (1)
Hungry Lion
Hungry Lion's reply01 Feb 2024, 13:05
Official
Hi Shane,

We're sad to see your experience wasn't a good one. We're very sorry that your were disappointed with the service at our Heidedal store. One of our Customer Care Agents will be in touch with you so that we can try and rectify this.

Hopefully, we can turn this around for you.

Best regards,
Team Hungry Lion