Hungry Lion poor service manager and poor food quality

Today I placed an order for Hungry Lion Westgate Mall situated in Checkers via Uber eats. The branch is literally 5min away from home if you driving by car Waited and hour which I can understand it's Sunday and weekends are usually busy What I don't understand was the food was as cold as it came out of a fridge We immediately paid the branch a visit and notified Uber eats The manager was extremely rude and refused to assist regarding the poor quality of food All she could say was I cannot assist you this Uber eats situation I can't replace the quality of food as it will affect my stock What disgusting service is this Uber eats on the other hand sends a R9 to my App for what when I just spent R200 of which nobody wants to take ownership and responsibility for The Manager name wasVunu or Nunu that refused to assist My husband got so mad as my family needed to eat and nobody wanted to assist Then another manager came her name was Sinazo and replaced the food in 5min She took the time to listen and calm my husband down I would like there headoffice to contact me regarding this poor disgusting service