SS
Shirley S

1 reviews | Active since May 2018

19 Sept 2023, 11:45

Hungry Lion Newcastle order 3482 on the 8 September 2023 @ 17h10pm

On a recent visit to Hungry Lion Newcastle Village Walk. I placed my order stating I want the regular flavour and not rhe Zumba( chilli), at home I served my family their meal, too my shock we received the Zumba meal, I contacted the customer care service, however they requested a pic of the meal, fine I didn't take a pic, what did they expect to see the chilli on the chicken, I did however submit my order number to the customer care for them to investigate my order. As they call it the sent a voucher in gesture of goodwill, however the voucher doesn't cover the amount I paid for my meal. Clearly the Hungry Lion customer care feels I have complained unjustly. Due to the service I have received I won't support any Hungry Lion store again, as a regular customer of Hungry Lion I feel disappointed in this kind of service.

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Replies (2)
SS
Shirley S's update19 Sept 2023, 12:02
Reviewer Update
Apology wrong date was not the 8 September 3023, however it was the 15 September 2023, I will retrieve my bank receipt as I paid via my bank card.
Hungry Lion
Hungry Lion's reply19 Sept 2023, 12:57
Official
Hi Shirley, 

Thank you for reviewing us.

We're sorry to see you were disappointed and we will try our best to assist you. We will be in touch with you soon.

Best regards,
Hungry Lion