Hungry Lion N1 City - Overpriced Disgusting Meals

Complaint Hungry Lion N1 City (Order #4875)

So as can be seen by my other posts I was dissatisfied with KFC and now decided to try Hungry Lion N1 City and let me say that this is by far the worst Meal I have had in a very very long time

So today i am writing to express my dissatisfaction with my recent purchase from Hungry Lion N1 City. Below are the details of my order:

Order Number: 4875

Date: 05 January 2025

Time: 13:54

Employee: ***

I purchased the 4 x FOMO for ONE meals, expecting a satisfying meal as advertised. However, the experience was far from satisfactory for the following reasons:

1. Misleading Advertising: The meals, as presented in your adverti*****ts, appear generous and appealing. However, the portions we received were shockingly small and did not resemble the advertised product at all, Each meal consisted of a drumstick and a wing split into two, which was very disappointing since they were the size of ***eon portions

2. False Promise on Meal Customization: When placing the order, I specifically asked if the meals could include chicken breasts instead of drumsticks. The cashier assured me this was possible, but the request was not honored and instead for Sunday lunch we had these miserable portions of a tiny drumstick and split in half wings with the 6 chips they could provide , none of which tasted good.

3. Poor Quality of Food:

The chicken was tasteless and lacked freshness.

The chips were cold, stale, and served in a measly portion and I literally could have played hide n seek while this food labelled as a "meal" rattled around the box

4. Overpriced and Poor Value for Money: I spent R195.00 for 4 meals that barely fed my family. For nearly R50 per meal, I would have expected a satisfying portion, hot food, and decent quality. Unfortunately, this meal was overpriced and severely lacking and to say Hungry Lion is daylight ******* is a compliment, I'm disgusted by the portion vs price !!!

5. Disappointment in Service and Standards: Your brand name and advertising raise expectations for quality and value, but this experience failed to deliver on either front of the lion arrived Hungry he certainly would leave hungry .. jokes aside

Comparison to Competitors: For the same price, KFC’s Streetwise 2 meal provides much better value and quality. Even when I’ve had issues with KFC in the past, they’ve always addressed my concerns promptly and adequately. Sadly, Hungry Lion fell short in every regard and I rate Hungry Lion 1 / 10 because they sure can serve these embarrassing meals in a hurry , perhaps why everything was cold and old and stale

Recommendation: It would have been better to purchase a whole roast chicken from Checkers for R89.00, which would have been more filling and enjoyable than what I received from Hungry Lion, alternative options is rather visit one of the other food establishments "Not KFC N1 City" because they just as bad ..

Or just buy an entire frozen chicken @62.90 and cook it yourself because to spend R200.00 on 4 drumsticks and 4 half wings is a joke !! Especially when the portions are mingey.

I strongly urge you to:

1. Review your advertising and portion sizes to ensure they align with what customers receive and maybe atop ripping customer off because you can't justify 4 drumsticks and half wings at the exorbitant cost of R200.00 I'm very sorry !! And the meal on the advertising looks so nice and big until you get these little ****ty portions !!

2. Train your staff to manage customer expectations and fulfill requests accurately, that they better explain the meal and if there is no breath option to say so , because nothing worse than getting home and expecting a great and finding little silly cold tasteless drumsticks

3. Improve the quality of your food so that it meets basic standards of freshness, taste, and value because what I received today was nothing short of disgusting and disappointing , I certainly wouldn't be buying Hungry Lion food again ..

This experience has left me highly disappointed and feeling dissatisfaction, and I will not be supporting Hungry Lion in the future. I hope you take this feedback seriously and make the necessary changes to avoid losing more customers , because I'm the customer that will tell 50 other people this story of the Hungry Lion visit..

Like I said before any lion that arrives at your establishment will leave hungry ...