Hungry lion more like hungry dogs

So I've seen the adverti*****t all over Facebook about the big bite two that is as litle as R20 offers valud until 24th . We decided to go to kuils river . @ about 17:05 I paid already . My order number was 149 .

Firstly we your company decide to run a promo like that make sure there's enough staff , enough chicken or chips continuously. The staff members don't know how to communicate to customers or to fellow colleagues. You hear everything that your staff members is talking about and they talking about customers or faul language.

Secondly teach your management customer experience. Not once was a manager on the floor to apologise for any delay . Shoprite staff had ti assist as man power got little.No courtesy was given to the clients . That is bad for your business as the cashier had to apologise constantly. ........ customers complaint and requested for the manager but NO manager came out.

At a point I was patiently enough to wait as I realise that they working under pressure but what pi#$d me off was clients being served after you are getting their orders. The time went 6 o'clock and orders from 200and 300 is walking out . I eventually investigate on those peoples till receipts. The time on their slip indicate after 17h00 yet I haven't received mine. I know each till point have their own numbers but why assist customers first that paid way after I did .

At around 18H40 after nagging for my order I got my order . Almost 2hours in a "takeaway" franchise no apology . When I got home the chicken was half broken . One place had no skin coating . And my order asked for 1 spicey and yet it was all normal chicken . I've requested for thighs and drumsticks instead it was dry pieces and side breasts . I can't feed a 5 year old dry chicken . The chips was cold without spice .

My supper ruined and my family unhappy . I've fed that to my dogs as I can't pay for decent food and request my pieces and get thorned and broken chicken.

I'm completely disgusted and the way I feel I'll make sure that I can put this complaint way out either than hellopeter .

You already got your money . Making profit . But you forget that it's us as customers that bring in your profits .

You need to train all your staff members accordingly especially your managers or supervisors.

I've never had a problem with buying there but after yesterday my experience was horrible . Leaving me angry , my family upset , unsatisfied and having an unhappy client walking out of your door !!!!!