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Tashne T

1 reviews | Active since May 2023

25 May 2023, 19:50

Hungry Lion Kuils River!!!!!

I placed an order at Hungry Lion Kuils River. I ordered and paid for 5 burger meals. Delivery guy gets here with only 3 burger meals. I then tell him to check the order on his phone and the receipt. He took a pic of the 3 burger meals the store gave him and took the receipt with him. He said his going back to collect the rest of my order. Was chatting to the delivery guy via uber eats. 1st he said they are busy preparing it. Then he said they taking a bit long with my order but will be done soon. Finally he messaged to say he has received my food and he's on his way.... It's been almost 2 hours and still no food which I paid for! Store is closed as I tried contacting them and delivery guy is now unavailable! This is unacceptable! I'm livid!!!

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Replies (1)
Hungry Lion
Hungry Lion's reply26 May 2023, 07:53
Official
Hi Tashne,

We're sad to see your experience wasn't a good one. We're very sorry that you were disappointed with the service at our Kuils River store. One of our Customer Care Agents will be in touch with you, so that we can try and rectify this.

Hopefully, we can turn this around for you.

Best regards,
Team Hungry Lion