CB
Coral B
1 reviews | Active since Sept 2013
15 Nov 2022, 11:43
Hungry Lion from Good to Bad
I have had a good experience and a bad experience within 2 weeks of each other at Cape Gate. The first time the service was fantastic and I was served promptly and received my food in under 5 minutes. Yesterday I was there again, and this time the staff were not friendly, and I waited over 15 minutes for my meal. I saw many people get there food before me. I was highly disappointed as I really thought service was good. Maybe it was just a bad day, but nevertheless I found it unacceptable.
Helpful (0)
Replies (3)0
Replies (3)
Hungry Lion's replyOfficial
24 Nov 2022, 18:03Hi Coral,
We're saddened about your experience at our Cape Gate store. This is not our service standards and we'd like to hear more this so that we can improve. One of our Customer Care Agents will be in touch with you soon.
Best regards,
Hungry Lion
We're saddened about your experience at our Cape Gate store. This is not our service standards and we'd like to hear more this so that we can improve. One of our Customer Care Agents will be in touch with you soon.
Best regards,
Hungry Lion
Hungry Lion's reply24 Nov 2022, 18:03
Official
Hi Coral,
We're saddened about your experience at our Cape Gate store. This is not our service standards and we'd like to hear more this so that we can improve. One of our Customer Care Agents will be in touch with you soon.
Best regards,
Hungry Lion
We're saddened about your experience at our Cape Gate store. This is not our service standards and we'd like to hear more this so that we can improve. One of our Customer Care Agents will be in touch with you soon.
Best regards,
Hungry Lion
CB
Coral B's updateReviewer Update
25 Nov 2022, 17:16I just got a call from Hungry Lion Customer Service. What an amazing experience. Friendly, helpful and apologised. 5 stars for that Hungry Lion! Thank you for the call. I look forward to more happy experienced at Hungry Lion!
CB
Coral B's update25 Nov 2022, 17:16
Reviewer Update
I just got a call from Hungry Lion Customer Service. What an amazing experience. Friendly, helpful and apologised. 5 stars for that Hungry Lion! Thank you for the call. I look forward to more happy experienced at Hungry Lion!
Hungry Lion's replyOfficial
26 Nov 2022, 07:22Hi Coral,
Thanks for a great review. Your feedback and support means a lot to us.
See you again soon!
Kind regards,
Hungry Lion
Thanks for a great review. Your feedback and support means a lot to us.
See you again soon!
Kind regards,
Hungry Lion
Hungry Lion's reply26 Nov 2022, 07:22
Official
Hi Coral,
Thanks for a great review. Your feedback and support means a lot to us.
See you again soon!
Kind regards,
Hungry Lion
Thanks for a great review. Your feedback and support means a lot to us.
See you again soon!
Kind regards,
Hungry Lion