CO
Carolina O

1 reviews | Active since Aug 2009

07 Feb 2026, 14:54

Hungry Lion

Very poor service and staff, not acceptable. Rude staff, manager also not helpful. The lady that took my order, didn't even greet me. When I said good afternoon , I looked her straight in the eys, then she said, reluctantly, good afternoon, if I am wasting her time. After my order was placed at 12:22, she said it will take 15 minutes. I was ok to wait. After 15 minutes I went to the counter to ask for my order. There Senalisiwe, employer at Hungry Lion, said 6 minutes. I told her the lady at the order counter said 15 minutes, very rudely, she turbed back, said "now its 6 more minutes" I felt humiliated, in front of a full restaurant. I am 63, and the way she spoke to me, felt like she was scolding a child! This was my 1st time in nearly 2 years that I am buying from Hungry Lion again, and the way I was treated, was humiliating, degrading, and I am at a loss for words that people get employed to treat paying customers like that! This is Hungry Lion at Bayside Mall 7 Feb 2026. I ordered at 12:22, only got the food aat 12:48!

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Replies (1)
Hungry Lion
Hungry Lion's reply10 Feb 2026, 09:14
Official
Hi Carolina,

We apologise for the experience you had at our Bayside Mall store.  Our customer care team will get in touch with you. Thank you for bringing this to our attention.