Hungry Lion Bad Incident Resolution,*********** Manager

I ordered food via Uber eats,I provided an incorrect address because of google map error,the driver called,I told him he was a street away from me,he arrived and insisted the order was cancelled on his side by Uber eats. He requested R50 to bypass the system I declined and requested it to be sent back to the store. The order on my app said it was delivered,then I sent a form that I did not receive order. Uber eats responded that I was not eligible for a refund.

I went to collect at the store immediately. I was informed that the order was not returned.I requested the store to kindly assist,the Manager told me that the store is not liable and will not make any efforts to assist. I requested for an email address where I can report the matter or a customer care number,he told me that Hungry Lion protocol does not allow him to assist because their business is not connected to Uber eats. I commented that his statement was strange because I would hope that Hungry Lion would protect its business and its customers,by atleast taking my complaint and alerting both companies of this particular driver. The manager's was unpleasant, uncaring,and rude. The manager and the cashier who released the order and kept laughing at me,as I kept insisting on the email or call. Their actions made me feel like they were complicit in the missing order. He (Sello,the Manager at Sebokeng Plaza,did not even offer me an opportunity to identify Tumelo Martin from Uber or his vehicle on CCTV.