NL
Nhlakanipho L

1 reviews | Active since Jan 2024

22 Jan 2024, 01:37

Horrible service

I went to Hungry Lion Kanyamazane today 21 January 2024 around 17:10. I requested to get a triple big boss burger but the cashier told me that the store closes at 17:00 but the doors were wide open and it was already 17:10. I was shocked to hear that as before I went there, I checked the trading hours and the time for closure is 18:00 on Sundays. The cashier had the nerve to tell me that they close at 17:00 and the reason they are still open is because they are trying to finish up the leftover chicken. This is the second time Hungry Lion Kanyamazane does this. The other time I went during the week around 18:40. That day they assisted me but the guy who seemed to be in charge was shouting at those ladies for making the order for me when it's almost time to close. I would love Hungry Lion to fix this as this is really poor service at its best. If this is the way Hungry Lion operates, then I guess I will have to start buying at other stores.

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Replies (1)
Hungry Lion
Hungry Lion's reply22 Jan 2024, 07:49
Official
Hi Nhlakanipho,

Thank you for sharing feedback about your experience at our Kanyamazane store. We're sorry to see that it was not a good one! One of our Customer Care Agents will be in touch soon to hear more about this.

Best regards,
Hungry Lion