Hangry Lion

Received such poor swrviee from the Uitenhage CBD hungry lion. Had placed an order and upon getting home, noticed it was missing the chips. Tried to lay a complaint the same day on their WhatsApp but to no luck. They required the receipt but I advise that it was handed in when I collected and usually they'd put it in the nag but that wasn't done.

At the branch, I reported the matter and spoke with a Stewyn (not sure of the spelling) who said he was the junioe manager. He was of not assistance as he kept me waiting while he "investigated" only to come back advising that his assistant, Phumelela has instructed him to get my details and they will review their footage and give feedback.

No apologies for this inconvenience were offered, only questioned the credibility of my claim.

There isn't any contingency in place to handle such mishaps and their staff needs better training in dealing with clients. Instead of resolving the matter, the manager became defense and accusatory.

Disgusted by their poor service.