"Formal Complaint: Poor Service and Disrespectful Behaviour at Hungry Lion Cape Gate"

I would like to raise a serious complaint regarding the poor service I received at Hungry Lion Cape Gate on 22 October 2025.

I placed and paid for my order at 18:30 and requested that it be ready for 8:00 p.m. When I arrived after 8, there was no chicken prepared, and I was told to wait another 20 minutes. This was extremely disappointing, as there was no reason to pre-order if I still had to wait that long.

When I asked for a refund, the cashier became rude and spoke to me in a very disrespectful manner. This kind of behaviour is completely unacceptable and unprofessional. I left the store feeling very frustrated and disrespected.

I urge you to address this matter and ensure that your staff receive proper customer service training. Incidents like this drive customers away, and I, personally, will not return until I am confident that the service has improved.