BM
Brenda M
1 reviews | Active since Nov 2019
26 Nov 2025, 12:17
Excessive Wait Time and Poor Service at Hungry Lion Howick 25 November 2025
I experienced extremely poor service at Hungry Lion Howick. I waited for over an hour for a simple order of six strips. The cashier kept leaving the counter to assist at the back, which led to further delays and a long, unmoving queue. The store appeared understaffed, resulting in slow service and customer frustration. This outlet urgently needs to improve staff capacity and service efficiency
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Hungry Lion's replyOfficial
28 Nov 2025, 13:59Hi Brenda,
We've received your complaint and we apologise for your experience at our HOWICK ITHALA CENTRE store.
Our customers are our number one priority, and we take pride in our service and product quality. It’s disappointing to learn about this incident, and we want to assure you that your feedback is taken seriously. We apologise for this experience.
Our Operations team has been informed, and our teams are working hard to improve this. and to ensure it doesn’t happen again. Appropriate measures are in place to improve our service and enhance your experience.
Please enjoy the wicode: *** for 1 x Big Bite 2 , as a gesture of goodwill. Present the wicode in store before 31 January 2026.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve these issues.
Thank you for your feedback and support.
Hungry Lion, Customer Care.
Hungry Lion, Customer Care.
Hungry Lion's reply28 Nov 2025, 13:59
Official
Hi Brenda,
We've received your complaint and we apologise for your experience at our HOWICK ITHALA CENTRE store.
Our customers are our number one priority, and we take pride in our service and product quality. It’s disappointing to learn about this incident, and we want to assure you that your feedback is taken seriously. We apologise for this experience.
Our Operations team has been informed, and our teams are working hard to improve this. and to ensure it doesn’t happen again. Appropriate measures are in place to improve our service and enhance your experience.
Please enjoy the wicode: *** for 1 x Big Bite 2 , as a gesture of goodwill. Present the wicode in store before 31 January 2026.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve these issues.
Thank you for your feedback and support.
Hungry Lion, Customer Care.
Hungry Lion, Customer Care.