T
Tamryn

1 reviews | Active since Oct 2022

28 Feb 2023, 10:54

Disgusted with service and meal.

I was at hungry lion in promenade mall Mitchell's plain I bought a mega meal mind you there wasn't any chips with the meal they gave me two mini loaves without letting me know or even haf coleslaw to purchase. I asked for spicey zamba chicken and I received chicken with spice thrown over the chicken and it tasted horrible..I was advised that I will be getting fresh chicken but it was so cold and I waited 45 minutes to get my meal.when I questioned why it's taking so long they gave me attitude I requested to speak to the manager and the Manger never came. They have no customer etiquette or customer service experience. I am so disappointed I never have experienced this with hungry lion as I always purchase from this store

But I made up my mind I won't be purchasing anything from hungry lion again

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Replies (1)
Hungry Lion
Hungry Lion's reply28 Feb 2023, 16:25
Official
Hi Tamryn,

We're sorry to see that your experience was not a good one at our Promenade store. We'd like to look into this and hopefully turn this around for you. One of our customer care agents will contact you soon.

Kind regards,
Hungry Lion