DISGUSTED AT PATHETIC SERVICE!!!!!!!!!!!! NO STARS!!!!!!!

I am writing this review in hopes that it reaches the executives at Hungry Lion, as my experience with your customer service has been nothing short of a nightmare. I ordered food at 6:35 PM, and by 8:00 PM, I was still waiting with no food in sight. To add to my frustration, I noticed that customers who arrived 30 to 40 minutes after me—some with larger orders—were being served promptly.

When I finally had enough and asked for a refund, I was met with blatant dishonesty. I was told that my food was being prepared, yet I continued to wait for another 20 minutes with no updates or explanations. This kind of treatment is simply unacceptable, especially from a well-known fast food chain that is part of the Shoprite Group.

What’s even more infuriating is the complete lack of empathy displayed by your staff. There was no apology for the delay, no acknowledgment of the inconvenience caused. Instead, when I finally received my refund, it was practically thrown at me, as if my experience didn’t matter at all. This kind of service is disgusting and reflects poorly on your brand.

As a loyal customer, I expected better from Hungry Lion. This experience has left me not only disappointed but also disgusted. I sincerely hope this feedback prompts a serious review of your customer service policies and training. No one should have to go through such a frustrating experience when simply trying to enjoy a meal.