Disgust

Good day

I am utterly disgusted and disappointed in the services I have received at the Hungry Lion in N1 City Mall. As a paying regular customer I DO NOT expect to receive such poor service. I am a customer service officer by profession, I don't know whether is it a lack of adequate training with your staff or what could be the problem.

Today the 9-6-2018 i went to buy lunch, which I buy everyday as I work across the road from the store and ice cream. In my disappointment the ice cream I had received had rat **** in it. I showed the staff members at Hungry Lion, mainly Haidia sallie. My complaint was disregarded and given attitude by this cashier. She then gave me a second one with the same thing, I told her again. Her attitude escalated and responded to me, "I do not want to damage the ice cream, by giving you another." she dismissed me when I asked her if the ice cream is more important than my well-being.

I have taken pictures of the ice cream and I am still to decide whether I should expose Hungry Lion for the disgusting customer service and state of products sold to customers. I am disappointed by the incident that took place today, and will see if my custom is valuable to the business by the resolution of this matter and the gratitude shown to me.