MD
Mnqobi D

1 reviews | Active since Mar 2023

25 Feb 2026, 15:35

Disappointing Service at Gandhi Square Branch

I visited Hungry Lion at Gandhi Square this past Saturday (21 February 2026), and despite it not even being a particularly busy day, the service was extremely slow. Only one lady was working the till, handling a line that stretched outside, while other staff remained at the back and didn’t assist. The machine wasn’t sending orders, which added to the delay. Beyond staffing logistics, it seemed like staff morale or responsiveness needs serious improvement. I hope management prioritizes better teamwork and support so the customer experience can match expectations.

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Replies (1)
Hungry Lion
Hungry Lion's reply25 Feb 2026, 15:45
Official
Hi Mnobi,

Thank you for reaching out to us about these issues. We value your feedback and we apologize for your experience, our service is not always like this.
We will be looking into this immediately. Please share your receipt so that we can be able to investigate further.

Regards,
Phumza | Customer Care