Complain

I placed an order this evening at Hungry Lion, Bayside Mall, and it was supposed to be delivered by 8:30 PM. However, by 9:30 PM, the Uber app was still showing “looking for drivers,” with no update. I eventually had to request a cab and go to the store myself.

When I got there, I was told that the order had already been given to someone else and that there was nothing they could do about it. This was extremely frustrating, especially considering that the money had already been deducted from my account.

What’s worse is that the staff didn’t seem to care about the effort I made to come all the way there just to ask about my order. This level of service is unacceptable.

I would like a refund and a proper explanation for this experience.