Broadway branch insanity

This I just a follow up on how ********** the service is at the Broadway branch in Strand. I have placed a review 2 months ago and got a phone call regarding my issue and was told I will be contacted after an investigation. That was the last communication we had, 2 months ago!! Since then I went back twice, only to be face with the exact same challenges, from exactly the same staff. It's atrocious. I work in customer service and I know there's standards, but this is absolutely ridiculous