SK
Sandiswa K

1 reviews | Active since Sept 2023

30 Apr 2024, 15:22

Bad Tone

On the 26th April I went to Hungry Lion, the one in Symons Centre in Pietermaritzburg. I placed my order and the cashier was kind and lovely. After placing my order I went upstairs to the Hungry Lion toilets and when I returned, my order was already package for take away. I waited on the counter displaying my slips so the last that was giving out ready orders would see it. She blatantly ignored me and attended to others that came after me, on attending to me she asked me where did I go, and I proceeded to tell her to the toilet. Her attitude conveyed to me she didn't to serve me since I placed an order and "disappeared". Upon giving me my order she didn't ask me if I will be sitting down or take it as to go, she just handed it to me and I decided to return her I'll attitude by not thanking her. I was displeased with the service of the lady giving out ready to go orders, she took an ill tone towards a customer as if the establishment is hers.

0
Replies (2)
Hungry Lion
Hungry Lion's reply30 Apr 2024, 15:29
Official
Hi Sandiswa,
We're sad to see your experience wasn't a good one. We're very sorry that your were disappointed with the service at our Symonds Centre store. One of our Customer Care Agents will be in touch with you so that we can try and rectify this.
Hopefully, we can turn this around for you.
Best regards,Team Hungry Lion
SK
Sandiswa K's update30 Apr 2024, 15:41
Reviewer Update
Thank you for your response. I shall hope so.