Bad taste in my mouth

This store opened a couple of weeks ago and I went to them this Sunday. it is the first time I purchased chicken from the franchise. The first thing was the staff didn't inform customers that their card machine was offline. I ordered 2 meals and i had cash for one meal, but the lady combined the order. she didn't say anything about card machine being offline and my purchase was declined. I asked the supervisor why we weren't informed beforehand her response was that they are checking each order whether it goes through, and she did ask the staff to advise customers about it.

My husband then proceeded to withdraw the cash and so that was sorted then when I went to collect my order again another blunder.

I had ordered 2 mash and gravy and 1 coleslaw. I checked my order and I saw 3 mash and gray and I asked for the coleslaw i was told they ran out that's why I got 3 mash and gravy. i asked why I wasn't told before I placed order then I would not have paid additional for the extra side. The guy didn't say anything. He said it will take time to make the coleslaw. I waited a few minutes before he said he had the coleslaw for me.

Regardless of what we pay for it is still service delivery that counts.