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Nokuthula N
1 reviews | Active since Oct 2020
15 Nov 2023, 19:59
Bad service No query resolution
I bought the tripple boss burger from their Dundee outlet,when i got home the patties were under cooked,I reached out to them via their WhatsApp. A consultant called and told me I'm lying there's was nothing wrong with the burger! She was very rude and dismissed me totally!! I feel that she was very defensive and didn't care about my query or complaint! That's definitely not how a query solution should be!! Well minus one customer from them!!
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Hungry Lion's replyOfficial
16 Nov 2023, 15:26Hi Nokuthula,
We're sad to see your experience wasn't a good one. We're very sorry that you were disappointed with your meal at our Dundee store. One of our Customer Care Agents will be in touch with you so that we can try and rectify this.
Hopefully, we can turn this around for you.
Best regards,
Team Hungry Lion
We're sad to see your experience wasn't a good one. We're very sorry that you were disappointed with your meal at our Dundee store. One of our Customer Care Agents will be in touch with you so that we can try and rectify this.
Hopefully, we can turn this around for you.
Best regards,
Team Hungry Lion
Hungry Lion's reply16 Nov 2023, 15:26
Official
Hi Nokuthula,
We're sad to see your experience wasn't a good one. We're very sorry that you were disappointed with your meal at our Dundee store. One of our Customer Care Agents will be in touch with you so that we can try and rectify this.
Hopefully, we can turn this around for you.
Best regards,
Team Hungry Lion
We're sad to see your experience wasn't a good one. We're very sorry that you were disappointed with your meal at our Dundee store. One of our Customer Care Agents will be in touch with you so that we can try and rectify this.
Hopefully, we can turn this around for you.
Best regards,
Team Hungry Lion