Bad service and waiting time

Dear Hungry Lion Management,

I am writing to express my disappointment with the service I received at your Westgate Mall branch on 19 May 2024.

I placed my order at 17:02 and was assured that my food would be ready within 10-15 minutes. However, nearly an hour later, I was still waiting for my order. This extended wait time is unacceptable and falls far short of the standard of service I have come to expect from Hungry Lion.

I understand that occasional delays can happen, but the lack of communication and updates from your staff exacerbated the frustration. Such prolonged delays not only inconvenience customers but also reflect poorly on your restaurant's efficiency and customer service.

I urge you to look into this matter and ensure that steps are taken to prevent such occurrences in the future. Your prompt attention to this issue would be greatly appreciated.