Bad service

Dear Sir/Madam,

I would like to formally report poor customer service that my sister and I experienced at Hungry Lion Towers Selcourt in Springs on 23/05/2026.

At approximately 14:56, we placed an order for:

- 2 Munch Burgers - 2 Chicken Fingers specials (R10 each)

The cashier assisting us was friendly and informed the kitchen staff to add the chicken fingers to our order. However, one of the ladies working at the back responded loudly that they must stop putting chicken fingers on orders. My sister then politely asked the cashier whether she still wanted us to order the chicken fingers.

The cashier rep**** that the special was available, but the staff member from the back responded in a disrespectful manner, saying, “If she wants them, she must come do it herself.” This was said in front of other customers, which was embarrassing and unprofessional.

I then informed her that it was inappropriate to speak like that in front of customers. After this interaction, we only received our food at approximately 15:45, almost 50 minutes later. I strongly feel that the delay may have been intentional because I addressed the disrespectful behaviour.

I believe the staff member’s name may have been “Mtsweni” (I may be mistaken). Another employee from the back attempted to call her name, and she responded by saying, “Don’t call my name.”

I am very disappointed by the way we were treated. As customers, we deserve to be treated with respect and professionalism. I hope this matter will be addressed seriously to prevent similar incidents from happening to other customers.

Kind regards, L.C