MK
MPHO K

1 reviews | Active since Oct 2020

21 Oct 2023, 16:29

Bad customer service 😔

A lady by the name Lesego was very rude towards me. I merely asked her to give me 2 Unicorn Sundaes instead of plain. She never even bothered to ask but I paid.... It was such a hustle I had to ask the manager to intervene.he was so calm tried to resolve the issue but I felt insulted in front of people she doesn't even consider that I was down asking nicely asif I was not a paying customer😔she told me she won't listen.worse when her colleague tried to assist she instructed her not to 🤔 I will never ever go back to that place again after being I'll treated in front of people. She will feel the heat with rude customers... U can't work with people girl u will meet your match I won't come down to your level u r rude! Some of us are dealing with way more serious issues than your rudeness!

0
Replies (1)
Hungry Lion
Hungry Lion's reply21 Oct 2023, 17:54
Official
Hi MPHO,

We're sad to see your experience wasn't a good one. We're very sorry that your were disappointed with your order at our Kimberley store. One of our Customer Care Agents will be in touch with you so that we can try and rectify this.

Hopefully, we can turn this around for you.

Best regards,
Team Hungry Lion