S
Siphenathi
1 reviews | Active since Oct 2024
24 Mar 2026, 13:18
Bad attitude
I experienced a bad service at Hungry Lion Metlife Mall King Williams Town, I wanted sticky wings that cost R39(4) Then I decided that I want to change my order to R49(6), the lady said, I can't change my order and she can't cancel and redo my order. I had to change tills, it's not the first time experiencing such service in this branch, they have after 5 special but when we want ice, they will always say, they don't have the ice.
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Replies (1)
Hungry Lion's replyOfficial
05 Apr 2026, 11:33Hi Siphenathi,
Thank you for reaching out to us.
We've received your complaint and we apologise for your experience at our Metlife Mall store.
Our customers are our number one priority and we take pride in our service, we are disappointed to learn about this. We value your concerns, therefore, we have addressed the service and product availability issue with our management team in-store to put measures in place.
You're welcome to reach out to us if you need further information.
Email: *** | Phone: ***.
Office hours: 08:00 - 18:00 Monday - Sunday.
Thank you for your feedback and support.
Kind regards,
Ntombekhaya| Customer Care Agent
Thank you for reaching out to us.
We've received your complaint and we apologise for your experience at our Metlife Mall store.
Our customers are our number one priority and we take pride in our service, we are disappointed to learn about this. We value your concerns, therefore, we have addressed the service and product availability issue with our management team in-store to put measures in place.
You're welcome to reach out to us if you need further information.
Email: *** | Phone: ***.
Office hours: 08:00 - 18:00 Monday - Sunday.
Thank you for your feedback and support.
Kind regards,
Ntombekhaya| Customer Care Agent
Hungry Lion's reply05 Apr 2026, 11:33
Official
Hi Siphenathi,
Thank you for reaching out to us.
We've received your complaint and we apologise for your experience at our Metlife Mall store.
Our customers are our number one priority and we take pride in our service, we are disappointed to learn about this. We value your concerns, therefore, we have addressed the service and product availability issue with our management team in-store to put measures in place.
You're welcome to reach out to us if you need further information.
Email: *** | Phone: ***.
Office hours: 08:00 - 18:00 Monday - Sunday.
Thank you for your feedback and support.
Kind regards,
Ntombekhaya| Customer Care Agent
Thank you for reaching out to us.
We've received your complaint and we apologise for your experience at our Metlife Mall store.
Our customers are our number one priority and we take pride in our service, we are disappointed to learn about this. We value your concerns, therefore, we have addressed the service and product availability issue with our management team in-store to put measures in place.
You're welcome to reach out to us if you need further information.
Email: *** | Phone: ***.
Office hours: 08:00 - 18:00 Monday - Sunday.
Thank you for your feedback and support.
Kind regards,
Ntombekhaya| Customer Care Agent