Angry like a Lion. 😠

I ordered 4 big bite 3 which are 3 pieces of chicken, chips and drink. Upon ordering, I was told only 3 drinks were left and I can take my 4th order without a drink. I asked the manager their contingency plan and they had none ,other than telling us head office informed them not to sell the special until stock is received. This was a ridiculous feedback, provided they were still selling the big bite 3, knowing that they were out of stock and are not to sell it.

This is poor service and complete disregard for us as customers..Now I will get an incomplete order because the store and the manager refused to have an alternative plan to the out of stock situation, while still continuing with the false advertising. Because you can't sell items that you dont have stock for unless you have options readily available for the customers. This is disappointing. I even asked why can't they offer the 1 litre drinks since I bought 4 330ml or offer an upside option since they had stock for the litre bottles. Manager wouldn't engage and was set on telling me that they are not to sell yet the order had been placed. I am appalled by this standard and the extent to which as a customer I was mislead. The big bite 3 should have been announced as OUT OF StOCK to manage customers' expectations. Moreover, they lost my order and I had to wait even longer while they had to prepare it again. An order placed at 17:19 and it's after 18:00 and I had yet to receive it.To make matters worse, after having "lost" my order, they had the audacity to ask if I'd prefer a refund or willing to wait for my order. No apologies extend, no gesture of apology. Nothing. Complete disregard of the time I've wasted for an order that's not even there. Appalling!!!!