Angry customer

I've always given hungry lion the benefit of the doubt but today pinky and her crew hit my last nerve. I waited over an hour only to be told that my wings are not on the stove and they are refunding me.That time we are loaded shaded and I am now seating with a hungry toddler. Please tell me if this is fair? No alternative was offered what so ever. I was told askies so my son will be fed askies? Will my fuel be returned? No. I am very much disappointed and hurt because I have been a loyal customer to hungry lion only to be spit on the face. The only reason they will lose customers is because of the "I don't care attitude" of the staff .The staff needs training