1 reviews | Active since Mar 2020
Unauthorised Debi-Check Debit order
On Monday 26/07/2021 a debi-check debit order of R1250.00 went off from my account from Wesure worldwide Insurance. I immediately contacted the company to find out what was the debit order for. I spoke to Nicole who promised to call me back the following day on Tuesday to give me feedback, which she didn't. Again i took my my phone and called her, then she told me that it was an error from their side and they will reverse the money for me. Gave her the benefit of the doubt, waited so patiently, remember financially the country is suffering so am I. Wednesday again I called with my airtime that i barely have. Then Nicole transferred me to Wasim who was supposed to do the reversal. I spoke to Wasim on Wednesday and he told me that he is just waiting for confirmation from other department. I explained to Wasim how this is impacting on me and my family, it is the only money i have, for my transport and our daily bread, That I really need him to assist me urgently to get my money back. On Thursday the whole day i called Wasim with no luck and spoke to Nicole again and there was nothing she could help with. Today Friday again i called and fortunately for me and spoke to Wasim. He then again promised that he will fix it for me today. So now it is the whole week running after this company just to get my money back. I have never received any call from any of the consultant as promised, do you even understand how much airtime I have used trying to sort this thing out. I will personally not ever encourage people to insure with Wesure Insurance, they don't care about their client, how you feel. It's like you wasting their time talking to them. I suggest they take their employees to customer services courses in order for them to get clients and retain the ones they have. I just hope I don't have to call again to get feedback as I don't even have airtime.
As per your respond from yesterday, i have been expecting a call but with no luck again. I called yesterday and spoke to Kim whom I spoke to on Saturday and told me that on Monday they will do the refund for me. I missed work yesterday due to lack of funds for transport, I had to make up a story with the hope that at list everything will be sorted and will be able to continue with my life. No one has called me since yesterday, today in the morning i called Wasim and he told me that Kim is busy on the line she will call me back, until this time still waiting for the call. Please put yourself in my shoes and tell what I need to do. Because i cannot really miss the work for the 3rd time. And as you have said above it takes 5 days, how come is my query taking more than that. Since last week Monday have been fighting a losing battle.
As per your respond from yesterday, i have been expecting a call but with no luck again. I called yesterday and spoke to Kim whom I spoke to on Saturday and told me that on Monday they will do the refund for me. I missed work yesterday due to lack of funds for transport, I had to make up a story with the hope that at list everything will be sorted and will be able to continue with my life. No one has called me since yesterday, today in the morning i called Wasim and he told me that Kim is busy on the line she will call me back, until this time still waiting for the call. Please put yourself in my shoes and tell what I need to do. Because i cannot really miss the work for the 3rd time. And as you have said above it takes 5 days, how come is my query taking more than that. Since last week Monday have been fighting a losing battle.