1 reviews | Active since Sept 2011
Humble Till POS Worries
We have been using the Humble Till, Point of Sale software, for our new coffee shop, going on to 2 weeks.
We have been having endless trouble with the integration of the printers and the card facilities.
There is almost R1000 of unpaid slips of customers that was unable to pay with the card facility that I had to let go due to the card machine not working.
There is a certain Nick in the PMB office that is very arrogant and "smirky" at the best of times, according to my experience.
For example; after I explained our predicament, I caught him having a little laugh at our expense but he of course denied it when i confronted him...
Just another instance of the "no care" attitude from some of the staff...
The funny thing is that we are litte more than 5 min drive from their Somerset Offices...!
There has been no one here to check on how the shop is doing with their POS, except Christian.
YES, Christian, he is amazing when it comes to customer service and actually caring about a small start-up business! However, he just ONE…
So not all bad!
After the last Hello Peter post, i did get an immediate response, and even a late-night exercise to get things working.
Everything worked fine until the next evening, when the errors on the Card machine started again.
i did try to phone the representative that fixed the problems the first evening, but he did not answer his phone, sighting it is his personal time and he refuse to take any type of calls... i accept that.
Unfortunately there was nobody that could help me at the office at time, so we were back to square one ...
it was eventually resolved after much headache and frustration...
But i have to warn potential users of this humble till, there is absolutely no after-sale service...
no one to see if everything is setup and working
no proper technical all center
no way of getting proper help and assistance
there is videos but maybe I'm still old school and would like to talk to and see a human...
So my summery of Humble till is one of frustration and despair...
After the last Hello Peter post, i did get an immediate response, and even a late-night exercise to get things working.
Everything worked fine until the next evening, when the errors on the Card machine started again.
i did try to phone the representative that fixed the problems the first evening, but he did not answer his phone, sighting it is his personal time and he refuse to take any type of calls... i accept that.
Unfortunately there was nobody that could help me at the office at time, so we were back to square one ...
it was eventually resolved after much headache and frustration...
But i have to warn potential users of this humble till, there is absolutely no after-sale service...
no one to see if everything is setup and working
no proper technical all center
no way of getting proper help and assistance
there is videos but maybe I'm still old school and would like to talk to and see a human...
So my summery of Humble till is one of frustration and despair...