Do NOT use Hugo's Panel Shop

I have never, in my life, had to endure such pathetic customer service. I had to take my car to Hugo's as it is the only Mercedes Benz approved panel beaters in Pietermaritzburg (why Merc would sully it's name with this Mickey Mouse panel shop is beyond me). The car needed to have the passenger side headlamp and front bumper replaced after a minor prang. I was assured by the staff that this would take no longer than 2 weeks. The car was returned to me yesterday after full payment was made by outsurance. The light is still not functional. They don't answer their phones. I was stranded outside my place of work for 3 hours in the dark before the car arrived. The manager ever had the gall to cut my call. The car spent over a month in their workshop and is still not repaired. Further to all this, I have noticed stone chips on my windscreen and the bumper has not even been painted properly.

The company uses customers vehicles to drip their employees off at home. I can vouch for this because I was taken to Garden City Motors from Hugo's panel shop in a customers vehicle.

My situation is still unresolved. I am driving a vehicle without a passenger headlamp and indicator after my insurance company paid Hugo's close to R32K in good faith.

I hope that Mercedes Benz and Outsurance remove this pathetic excuse for a panel shop from their list of approved panel beaters.