0% CUSTOMER SERVICE

im so irritated by the Petrol station Shell at Penniville , i went there yesterday i waited 10minutes to be assisted, due to the was a guy at the pump chit chatting to his friend and all the attendence didn't do anything about it, instead they helped other pumps i could see people coming being served and go while im waiting for the gentleman to finish conversation.. my Question was to the guy that eventually assisted me after 10min Benny "who is the Quality Marshall" i would like to have a word with him, he could not give me the name, i asked for a manager, he said his not there that's understandable! i asked for a managers Name they could not provide me with it, they claim they don't know the name of the manager! is that possible for a garage to not have Customer Service, Quality Marshal and a Manager???? i then called this morning the Garage the lady told me the Manager his not there, he will be in tomorrow after 1 when i ask for the managers Name im still not getting it , shes telling me to phone head office to get their manager Name , When i ask for that head office phone number the lady says she doesn't know the number as well oh ****! what on earth is going on to that garage, il get to the bottom of this situation il publish this garage on Media , i will investigate as well with Skhiphama files. i really want to expose this behavior of that garage to shut it down. can i please get response asap