Hugo Boss Waterfront fail

This is meant to be a high end retail clothing store for an international company. However the service is of a quality well below what Woolworths provides. I bought an expensive jacket from the store, was promised by the sales person that I would be called when the minor alteration was done and the garment ready for collection. Three weeks later I had to go back to the store at great expense to enquire. The alteration had been done. Only to be told by the sales person that they had run out of suit bags and can they fold the jacket and package in a paper bag!! Incredulous. What terrible service.