HUGO BOSS GATEWAY

I AM A REGULAR CUSTOMER AT THE HUGO BOSS STORE AT GATEWAY SHOPPING MALL IN DURBAN. YESTERDAY AFTERNOON I PURCHASED GOODS, THE LADY THAT ASISTED ME AT THE PAYMENT POINT SWIPED MY CARD TWICE AS SHE SAID THERE WAS A PROBLEM WITH THE PDQ. WHEN I TOLD HER THE MONEY WENT OUT TWICE AND SHOWED HER THE TRANSACTION ON MY BANK ACCOUNT SHE CALLED THE MANAGER. TO MY DISMAY THE MANAGER WAS OF NO HELP SHE WAS RUDE AND ARROGANT AND FELT THAT I OWED HER SOMETHING. SHE WAS OF NO HELP. SHE CALLED THE HUGO BOSS HEAD OFFICE TO QUERY THE MATTER AND AFTER SPEAKING TO SOMEONE THERE AND ADVISING THEM ON THE PROBLEM THE MATTER HAS STILL NOT BEEN RESOLVED. AN AMOUNT OF R4120 HAS NOT BEEN REVERSED TO ME. HUGO BOSS NEEDS TO EMPLOY A MANAGER AT GATEWAY STORE WITH A BETTER ATTITUDES TOWARDS CUSTOMERS AND BETTER CUSTOMER SKILLS.