Bad Bad Service

Sent in a laptop in for screen replacement. Paid them full amount, the they could the not get the screen. Unit was returned to me with now with the KEYBOARD not working. Left 13 phone messages for Gert Prinsloo to contact me, sent 5 mails and 6 Facebook requests for him to contact me. His initial response mail from him was as Follow:

" Please advise if you would like to go ahead with the attached quotation to replace your laptop's keyboard. If not we would like to make arrangements to return your laptop to you. I understand that you say the keyboard was working and now it is not, but as I explained to you on the phone: The keyboard is a sealed unit and nothing we did could be the cause of the keyboard now being faulty, we only worked on the screen and we cannot take responsibility for the keyboard. It is the same as when you take your card to replace the disk pads and now the starter is faulty, it is totally unrelated