BK
Busi K

1 reviews | Active since Oct 2017

12 Oct 2017, 13:29

The worst service I've ever experienced.

A few of my colleagues and I made a booking ( with full payment) 4 weeks before our intended stay at Hudson Haven. A week and a half before our stay we were informed that the guest house had been double booked and that we will be moved to a guest house near by. Yip, you read correctly!

This obviously is unacceptable because we had made payment in full 4 weeks ahead of time and then at the last minute we were told that they would move us to a guest house which was not of the same standard. We all live in Johannesburg and battled to find alternative accommodation as the weekend we had booked for was the 1st of September and there were a numerous weddings and functions taking place that weekend.

The owner Adele, was unapologetic and suggested that she was doing US a favour in trying to set up the alternative accommodation. We also haven't received our refund of R10 000.00. - 2 and a half months later! So the long and short of this review is that if you don't want to be left stranded then you're better off finding somewhere else to stay.

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