Hubble dropping the ball

Unfortunately I am pushed into making a public scene regarding a company I have only heard good things about, but not my experience.

We have recently started a business and specialize in supplying the best products at the best possible service. We chose to use Hubble Lithium Batteries based in Cape Town for our preferred supplier of lithium batteries.

On the 5th of June I contacted them requesting invoicing details so I may pay and confirm my order as we have a deadline for an installation, but till today I have not received ANY feedback. I have sent a total of 7 emails requesting details of invoice so that I may pay and get the process going but they have not gotten back to me. I have phoned every day of the week since and they have now stopped taking my calls. I have already lost one installation due to the client not being happy with me not being able to give him feedback based on the battery supplier - so this is costing us money now.

We may be a small business now, but there will be a day where we may be big enough for it to matter to HUBBLE to provide service to us, but not today. Not now, because not everyone is measured equally here.

I have sent an associate based in Cape Town to their offices to go physically fetch the items as I am not losing another client due to a lack of service, well no service, from a supplier.