WORST SERVICE I HAVE EVER ENCOUNTED

I am beyond angry. The service I have received from Huawei Melrose has been the worst. I brought in my phone on 24/08/2020, my screen died and I was told that they will do a full assessment on my phone and I should come back the following day, I did not go back on day but went on 26/08/2020 only to be given a quotation and of which I was baffled because the lady by the name of Randi did not explain the procedure to me, she did not even take an alternative number and her service quite frankly was very bad and it me makes wonder if she has been properly trained. On the 26/08/2020 I took my phone back phone only to get home and my phone seemed to be working but the screen was dead. I then took back my phone on the 28/08/2020 and a different technician checked my phone and confirmed that I needed a screen and back cover only, I leave my phone and pay for the screen and back cover, I receive no feedback up until I go to Melrose on 01/09/2020 to be told my phone has not been fixed and I have been quoted again to fix my mainboard. Bear in mind that no one tried to communicate with me nor send an email regarding this, I went to Melrose four times, it is money and time because there is always a queue. Instead of Randi saying that she will escalate the matter, she tells me “mam must I print out a refund form for you to fill in” Meaning Huawei doesn’t care about customers, they are about making money, it is a take it or leave it business. If they were concerned about customers, they would not be quick to offer refunds to customers especially after travelling four times to the service centre, getting bad service and getting two different opinions from different technicians. How do you tell someone that the mainboard is fine and next thing it is not? It is the most pathetic service I have ever received, and I will never recommend anyone to buy a Huawei phone, my phone has not even reached two years and yet there are such problems.