Worst service - Huawei Mobile Claims

My ticket number Ticket *** - Re: ***.I bought a phone the first week of April and it fell and the screen broke a week later. I contacted Huawei Claims because it has a 100-day warranty and they asked me to send all the requested information. I sent the info and almost 3 months later, the claim has not been approved. They said they are experiencing backlogs, but it has been almost 3 months. I have emailed them countless times and I get the same response that they are experiencing backlogs. This is the most useless company i have ever had to deal with it, they don't care about their clients, they don't respond to mails, they do not call to update on the status.