Worst service ever - My phone got ******

I wanted to share my shocking experience with the Huawei Service Centre at Melrose Arch Johannesburg. The sim tray of my Huawei P30 Pro got damaged and I took it to the Huawei Service Centre at Melrose Arch Johannesburg. My sim cards were also stuck in my device. Boy do I regret doing so as I have never in my life experienced such a shocking experience. They booked my device in for repairs on 5thJan 2020 and up until today I have not yet received my phone back. I tried calling the branch on the numbers *** / *** however, no one answers the phone, it basically just rings. Not once have I ever managed to get hold of the branch via telephone.

Since I could not get hold of the Huawei Melrose Arch Branch I reached out to the Huawei South Africa support number and managed to get some feedback that my device was shipped to Midrand for repairs. Since they do not answer calls Melrose Arch branch, on 14th Jan 2020 I went to see if my device was ready for me to collect. I was informed that the device is still in Midrand and I should come back on 15th Jan 2020 as the device will be ready for collection then.

After 30mis from leaving the branch my wife gets the SMS to advise that my device is ready for collection – how convenient.

I returned to the Melrose Arch branch on 16th Jan 2020 to collect my device and I am then informed by one of the staff that they cannot allocate my device and I should come back the next day. I responded that this is my 2nd time to the store and I want them to find my device as I am not going to come back a 3rd time. Unsurprisingly they did not find my device and I was informed that they would reach out to my wife on 17th Jan 2020 to advise when ready for collection.

Today 17th Jan 2020, my wife gets a call from Huawei Melrose Arch and they now informed that my phone has been ****** as they cannot find my device. They are now doing an investigation to see what has happened and will get back to me by Weds 22nd Jan 2020.

This is unacceptable and I demand that this is resolved today. I have been without a phone for the past 2 weeks and refuse to wait any longer. I want my phone now! I have never in my life had such a shocking experience. I used to be proud of the Huawei brand as they make great devices, however the service experienced makes me strongly feel that other brands are superior due to poor service and experience received. I really feel sorry for who-ever has to book their device in for repairs as I don’t not want them to go through this.

My sim card was stuck in my phone and now I need to do a sim swop as I still cannot receive calls and had to pay unnecessary costs to travel back and forth to the store.

This has honestly been an utter nightmare Huawei.