Worst Service Ever-Melrose Arch Huawei Service Centre

My phone has gone in for repairs since the 27th of July 2017 and to date (the 14th of September 2017) my phone is still not repaired. You cannot reach the store itself as you need to go through the call centre which is very useless and cannot assist unless you have the IMEI number. The service centre can't even track your repair/service request with your name or even your I.D number. They have to have an IMEI number. I have been to the store 3 times to enquire about my phone as well as called the call centre on numerous occasions with no joy. Nobody sends emails or telephonic updates on the progress of your repair. Today I was instore and was told that they are offline and have been for two days and cant assist me. I am really not happy. If you are thinking of getting a Huawei phone, I would literally think twice. Worst experience ever.