Worst service ever by a "telecom" brand

I was very impressed and very satisfied when I bought my P9, but I'm NOT impressed with Huawei's repair service and the service I got at Canal Walk branch, and I might NOT buy another Huawei device again.

Took my phone to Huawei Canal Walk repair center on 12/01/2018 for the cracked screen to be repaired, which is still under warranty. It seems only the glass needs to be replaced since I still have full touch screen function. I was told the turnaround time is 5 days to 3 weeks. Its almost 5 weeks now & I still don't have my phone and no idea when it will be ready.

After NUMEROUS calls to Huawei Customer Service, I heard many excuses like, "assessment have taken longer than it should have"," parts are being ordered(yet I was told many times parts take 2 weeks to ship)","They still working on their repair service structure & processes". My phone repair was to be escalated but seems this did not make a difference. The last consultant told me my phone is being repaired, which as the same comment by a previous consultant a week before.

DO NOT bother phoning Huawei Canal Walk directly, your call will not be answered. The day I dropped off my phone, the rep told me the same thing and gave me his cellphone number to contact him directly, but he has yet to return my calls or reply to my messages which is very disappointing. Canal walk is almost an hour drive for me, and I'm not willing to spend the fuel or time driving there just to here its not ready or a bunch of excuses.