WORST SERVICE EVER

I booked in my cellphone at the Canal Walk Huawei branch4 weeks 3 days ago exactly to the date. I booked in the cellphone due to the sim not reading. I was told that it would take 2 weeks and I would not be charged as it is still under warranty. The lady booked checked my phone , gave me my sim card. I waited 2 weeks till I went to do a follow up as I have not recieved a sms saying I could collect my cellphone. On arrival at the store I asked for feedback as I was/am patiently waiting for my phone. The lady took my cellphone number and said she was unable to allocate my phones where abouts-. I then later learned that the phone is in maitland bare in mind that I never knew that my phone left the premises. She advised me to go back to the Cellc store to get my cellphones serial number. I did as she asked , when looking my phone up it was booked under Trisillia. I gave the lady my name, surname and contact details the day I brought the phone in- how a mishap like this could have happened was concerning but because I have paperwork I let it slide.

4 weeks have passed and I go to the store, again the lady spends 10 minutes looking for my phone ( had the store followed up as promised I wouldnt be wasting my time). She then again couldnt find my phone !!!!!!!!!! The error was made at the first follow up and no one botherd to recify the error. She then says that the watch is still in Maitland but would follow up with the the Tuesday.

So as you can guess no one followed up with me the Tuesday, I went to the Canal Walk Huawei again to follow up. This is when Mirinda told me that she spent an hour on the phone with Maitland and that she doesnt understand what the delay is and that she recieved a quote . Me being in shock as what the quote would be for as I was told when booking in the watch that the warranty would cover everything. She then said she would follow up as to what exactly the quote would be for.

15.01.2020 she the messages me to give me a quote of R2900 for water damage, I did not not book in my watch for water damage. I booked it in for the phone not reading my sim card. The lady inspected my cellphone and never made a note of water damage. I refuse to pay R2900 for an issue that was not there when I booked in my cellphone.

This is astonishing, it took 25 days for my phone to be looked at. And being charged for something I am not responsible for is absured. I have never experienced this kind of service. I speak from the area manager right down till by the staff. The level of service is a reflection of what is being said on social media platforms. I am yet to recieve a responce from the Canal Walk branch manager