WORST HUAWEI SERVICE CENTER - MELROSE ARCH

My phone has gone in for repairs since the 19th of March 2018 and to date (the 18th of April 2018) my phone has still not been repaired (total repair cost R1400), in fact the the parts needed for the repair (screen) have not yet been received (Not sure if they have been ordered yet). You cannot reach the store itself as you need to go through the call centre which is very useless and cannot provide any assistance unless you have the IMEI number (all 15 digits). The service centre can't even track your repair/service request with your name, cell phone number, email adresse or even your I.D. number. They have to have an IMEI number. I have called the call centre on numerous occasions with no joy and have only been put on hold multiple times for several minutes at a time during each phone call. Nobody sends emails or telephonic updates on the progress of your repair.

Friday the 13th of April I phoned the call center for feedback and they informed me that the problem has been escalated and that I will receive a phone call on Monday since they don't do follow up calls over a weekend. Instead I had to phone them on Wednesday 18 April 2018 to get any feedback regarding the repair.

If you are thinking of getting any Huawei product repaired or sent in for a service rather use it broken or replace the device with a different brand, I thought that Huawei was improving and starting to compete with some of the more expensive brands, clearly not. Worst experience ever. Last Huawei phone that I will purchase!