Worst Experience Ever !

Booked my cellphone in for repairs. The consultant advised a quotation will be sent to me within 48hours After 48hours I called to follow up . The contact center advised that a quotation was sent and rejected. However no quote was received on my side. They advised that the incorrect details were given. But on the receipt I have details are correct.

From the 21st of May until the 7th June I have call the Huawei Helpline and every day someone new confirmed they have escalates the matter and the that they will send me the next day.

I have never ever experience such bad curator service.

THIS HAS BEEN THE MOST INCONVENIENT SITUATION HOW DOES ONE MANAGE SO LONG WITHOUT A CELLPHONE.

I REVISITED THE STORE ON SUNDAY 9TH JUNE AS THIS WAS THE ONLY CHANCE I HAD GOTTEN

THEY TOLD ME THEY FOUND MY PHONE IN STORAGE AND IT'S NOT FIXED.

THEY ADVISED THEY WILL RESEND A QUOTE ON MONDAY MORNING. AND STILL ..... NOTHING

THE STORE CONSULTANTS ARE NOT AT FAULT HOWEVER THEY HAVE MADE NO EFFORT TO EVEN ESCALATE

EVEN WORSE ARE THE TELEPHONE CONSULTANTS THAT I HAD TO SPEAK TO DAILY FOR ABOUT 15 DAYS.

HUAWEI SHOULD BE TRYING TO SAVE CUSTOMERS .

INSTEAD YOU SHOW HOW LITTLE CUSTOMERS MEAN TO YOU !!!!!!!!!