Worst Customer Service Support

This is Not specifically Huawei Technologies. However, It is still Huawei South Africa Customer Services on the 0 ********** 11 customer call line.

Totally disgusted with Huawei customer Service. Where in your right mind do you think you can tell a consumer. That your senior in charge of authorizing unit swaps at Huawei will only contact you back if they feel like it!!!!!!!!

I have been battling to get customer care of Huawei to contact me, I resorted to actually phoning them after emails and emails and no response. Only to get told, that they will contact me back if they feel like it!!!!

Huawei, and Vodacom are aware that their P8 lite 2015 models have a software and hardware problem. It was confirmed by staff of Huawei and Vodacom stores in the Western Cape, that they are well aware of the problem; there has been quite a few phones been returned for repairs and refurbishment. To only have the repeat problem. They also confirmed that only the unsold units from Huawei and Vodacom were recalled back to the manufacturers in China. Nobody in Vodacom or Huawei felt it was deemed necessary to recalled the purchased units, nor to inform the clients of the P8 lite units; that these units are faulty.

So Huawei South Africa, feels they are unable to help because they don't know if they feel like helping a consumer with a a faulty Huawei product, which they are aware of is not limited to one unit, but to more than on batch that was produced.