Worst Customer Service I have ever experienced in South Africa.

I booked my Huawei mate9 in for a screen repair online. The response on my booking was with in two hours. Thank you for that.

They collected my Huawei on the 2nd of August. So I believe the phone arrived at your service center on the 3rd of August.

They told me that the repair will take 7 to 21 working days. The phone is currently at your service centre for 22 working days. I have not received one phone call or email from Huawei on the progress of my phone. I have been calling the contact centre for 6 days and no one can tell me what is happening with my Huawei mate9. The service center's phones are offline, no one is answering the Huawei Melrose Arch number ********** so I can't even phone to find out for myself!!! This is extremely poor service. Someone needs to let me know what is going on with my phone!!!!

I will never in my life buy a Huawei phone again!!!