Worst Customer Service from Huawei Online Support and Level 2 department Agents. *****!!!

the worst customer service ever, this is the second week now without a phone, nobody has made any sort of communication until I used the online tool to speak to one of their Agents in Johannesburg. I was then transferred to a level two Agent called Kourtney who tried to make calls to the Cornubia branch in Umhlanga and apparently they still awaiting replacement part to be delivered to the branch, he was meant to give me a call about the status of my phone but nothing to date, I tried contacting them again today and apparently he will be on leave until Saturday and now I need to start the entire story again with another agent. ALL I NEED TO KNOW IS A CONFIRMATION FROM THE BRANCH THAT I CAN COLLECT MY PHONE. I JUST HOPE SOMEBODY IS DOING SOMETHING ABOUT THIS BECAUSE THIS IS THE WORST CUSTOMER SERVICE EVER, NOBODY WANTS TO OWN UP, JUST LIES AND SOMEMORE LIES AND ALL WE CAN DO IS WAIT. I WISH THERE WAS AN OPTION FOR ZERO STARS COZ IT FEELS LIKE THE MADOTORY STAR THAT IS GIEVEN TO THEM, THEY DO NOT DESERVE IT.